Legal Notices

  • ARIONEO, simplified stock company, with a capital of 12 925, 15€, registered at the BLOIS (France) Trade and Companies Register, under the number 807 658 398, which has its headquarters located at La Grange Rouge in MONT-PRÈS-CHAMBORD (41250)
  • Value Added Tax Identification (VAT) Number: FR81807658398
  • Telephone Number: +33892976356
  • Webmaster: Valentin Rapin, director general of ARIONEO
  • Host website: Amazon Web Services, www.aws.amazon.com/fr/, Amazon Web Services, Inc., 410 Terry Avenue North, Seattle, WA 98109-5210, ATTN : AWS Legal

ARIONEO makes its best effort to ensure that all information provided on the www.arioneo.com website is as accurate as possible. However, Arioneo cannot be held liable for any occasional and unexpected errors that may occur on the site. Furthermore, no guarantee is given as to the accuracy, precision or exhaustiveness of the information made available on the site. Arioneo does not guarantee that the server hosting the site is free of viruses or that a technical problem may occur that could damage the components of the user’s computer or the data that may be stored on it.

In any case, Arioneo cannot be held responsible for any damage whatsoever that may occur during connection to the website.

No licence or any other right other than that of consulting the website is granted to anyone with regard to intellectual property rights. The reproduction of documents from the www.arioneo.com site is authorised for the exclusive purpose of information for personal and private use. Any partial or total reproduction or any use of copies made for other purposes is expressly prohibited.

All articles, photographs and other documents presented on this website are the property of Arioneo, or are reproduced with the authorization of their owners, and are subject to the principles of French intellectual property.

Privacy Policy

ARIONEO undertakes to ensure that the collection and processing of your personal data carried out from the www.arioneo.com website complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés). The number of data processed is adequate to the purpose for which the data is collected, in accordance with the principles of the GDPR and in particular the principle of minimization.

Your personal data is used solely for the purposes of managing your accounts, statistical studies, managing customer relations, carrying out commercial actions, exercising the customer’s rights, researching and improving the product and complying with legal and regulatory obligations.

Such processing is legally based on the existing (pre)contractual relationship, compliance with legal and regulatory obligations, your consent or the existence of a legitimate interest.

In accordance with the GDPR, you have the right to access, rectify, modify and delete your personal data. To exercise your rights, you can contact us:

  • By e-mail at contact@arioneo.com
  • By sending a letter to ARIONEO – 6 rue Claude Farrère 75016 Paris, France

Cookies policy

Cookies are an automatic tracking process that records information relating to navigation on the website and stores this information during visits in order to facilitate the registration procedure and your use of the site. ARIONEO only uses these cookies to establish connection statistics and browsing history.

You can object to their implementation and/or remove them by following the procedure indicated on your browser. By continuing to browse the site, you are agreeing to our cookies policy.

For more information, you can visit the website of the National Commission of Data Protection (Commission Nationale de l’Informatique et des Libertés) by following this link.

GENERAL TERMS AND CONDITIONS – ORSCANA

Orscana’s general terms and conditions sold on www.arioneo.com

Last upade: April 2020

  • Article 1 – Object

The present general terms and conditions govern ARIONEO’s sales of ORSCANA.

  • Article 2 – Price and transfer of property

The prices of our products are indicated in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties, other local taxes, import duties or state taxes may be payable. These duties and sums are not the responsibility of ARIONEO. They will be at your expense and at your sole responsibility, both in terms of declarations and payments to the competent authorities and organisations in your country. We advise you to obtain information on these aspects from your local authorities.

All orders, whatever their origin, are payable in euros.

ARIONEO reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time the order is validated and subject to availability.

The products remain the property of ARIONEO until full payment of the price. As soon as you take physical possession of the ordered products, the risks of loss or damage to the products are transferred to you.

  • Article 3 – Orders

You can place order on the following website: www.arioneo.com

The contractual information is presented in French and will be the subject of a confirmation at the latest at the time of the validation of your order.

ARIONEO reserves the right not to record a payment, and not to confirm an order in the event of a supply problem, or in the event of difficulty concerning the order received.

  • Article 4 – Order confirmation

Any order appearing on the website www.arioneo.com implies adherence to these General Terms and Conditions. Any order confirmation implies your full and complete adherence to these General Terms and Conditions of Sale, without exception or reservation.

All the provided data and the recorded confirmation will serve as proof of the transaction. You declare that you are fully aware of that.

The confirmation of order is equivalent to signature and acceptance of the operations carried out.

A summary of the information of your order and the present General Terms and Conditions will be sent to you in PDF format via the e-mail address confirming your order.

  • Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the indicated price.

The payment of your purchases is made by credit card through the secure system Sogenactif or Paypal.

  • Article 6 – Withdrawal

In accordance with the provisions of article L.121-21 of the French Consumer Code, you have a right of withdrawal period of 14 days from receipt of your products to exercise your right without having to justify your reasons or pay a penalty.

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

You are responsible for the return shipping fees.

In the event of exercising the right of withdrawal, ARIONEO will reimburse the sums paid within 14 days following notification of your request and via the same means of payment as that used for the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to:

The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express renunciation of his right of withdrawal;

The supply of goods or services whose price depends on fluctuations in the financial market which are beyond the trader’s control and which are likely to occur during the withdrawal period;

The supply of goods made to the consumer’s specifications or clearly personalized;

The supply of goods which are likely to deteriorate or expire rapidly;

The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

The supply of goods which, having been delivered and by their nature, are inseparably mixed with other items;

The supply of alcoholic beverages whose delivery is deferred for more than 30 days and whose value agreed at the conclusion of the contract depends on fluctuations in the market which are beyond the trader’s control;

The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

A supply of a newspaper, periodical or magazine, other than a subscription contract for a subscription to such a publication;

Transactions concluded at a public auction;

The supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer’s prior express agreement and express renunciation of his right of withdrawal.

  • Article 7 – Availability

Our products are offered as long as they are visible on the site www.arioneo.com and within the limit of available stocks.For non-stocked products, our offers are valid subject to availability at our suppliers.

In case of unavailability of a product after placing your order, you will be informed by email. Your order will be automatically cancelled, and you will be automatically re-credited.

In addition, the site www.arioneo.com is not intended to sell products in large quantities. Therefore, ARIONEO reserves the right to refuse orders of 10 or more identical items.

  • Article 8 – Delivery

The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.

In the event of a delay in shipment, an email will be sent to you to inform you of any possible consequence on the delivery time that has been indicated to you.

In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of cancelling the order under the terms and conditions defined in article L 138-2 of the French Consumer Code. If in the meantime you receive the product, we will proceed to reimburse it and the shipping costs under the conditions of article L 138-3 of the French Consumer Code.

In the event of deliveries by a carrier, ARIONEO cannot be held responsible for late delivery due exclusively to the customer’s unavailability after several proposals for appointments.

  • Article 9 – Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided by articles 1641 and following of the French Civil Code. In case of non-conformity of a product sold, it may be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by e-mail to sales@arioneo.com within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions …). The shipping costs will be refunded to you on the basis of the invoiced price and the return costs will be refunded to you on presentation of the supporting documents.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

  • Article 10 – Liability

The products offered are in conformity with the French legislation in force. ARIONEO cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with local authorities the possibilities of importing or using the products or services you plan to order.

Furthermore, ARIONEO cannot be held responsible for any damage resulting from improper use of the product purchased.

Finally, ARIONEO may not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, external intrusion or the presence of computer viruses.

  • Article 11 – Applicable law

The present terms and conditions are subject to French law. In the event of a dispute, the French courts shall have sole jurisdiction.

  • Article 12 – Evidence archiving

The company archives purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1379 of the Civil Code.

ARIONEO’s computerized registers will be considered by all parties as proof of communications, orders, payments and transactions between the parties.