help with the orscana app

The Orscana app is available on the App store and the Google Play store.

This video answers the following questions :

How do I install and set-up the app ?

How do I connect my sensor to my phone ?

How do I add another sensor?

You can add an unlimited number of sensors to your app

Access to the data collected by the sensor

You have to be within 30 metres of the sensor to synchronize data

Open the horse page, then tap the spin arrow on the top right of the screen.

The data will start uploading, you will have to wait a few seconds while your phone app is updated.

For your first sync you need to wait 24 hours for the data to be collected, then you are ready to explore the functionality of the app

What do you do if the data doesn’t download correctly?

Your app has incomplete data,  ie no activity or comfort chart, after a couple of tries?

Please follow these steps :

  1. Turn off, then turn on the Bluetooth on your phone
  2. Push the sensor button
  3. Green light : please watch this video
  4. Red light : please follow the steps below

Push the button to switch the sensor on again. Try a new sync by tapping the spin arrow at the top right. If data is still missing, delete the horse from the app (see video) then pair your sensor again as you did the first time you used it.

To delete a horse from the app

If you sell a horse or if there are sync issues